About Me

I transform complex data into user-centric experiences by analyzing projects to pinpoint how systems and processes can be efficiently documented, thereby enhancing user experience. I am driven by the belief that making life easier for others, be it through clear documentation or support, is a true measure of success. In working with me you will find that I am a positive-minded, team player with a flair for both technology and creativity. I consider myself a high achiever who will take accountability for company goals and work hard to exceed expectations.

Studies

English B.A. | Technical Communications Minor | Specializing in Document Design, AI, and User Experience

Experience

20+ years of experience in technical writing, design, copywriting, project management, and user experience.

Courses

Technical Communications | Grants and Proposals | Technical Document Design | Rhetoric and Composition

Spoken languages

English - Native | American Sign Language (ASL) - Intermediate | Spanish - Novice

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Awards & Honors

Summa Cum Laude | Maverick Advantage Distinction Award | Sigma Tau Delta | Phi Kappa Phi

Memberships & Hobbies

President - Cowtown Pets Rescue | Member - Society for Technical Communication | Member - MLA

Working Experience

Technical Communication and Support Manager helping businesses succeed by offering process documentation and follow-up support.

Technical Writing, 2021 - 2025. Exit Factor

Experienced in technical communications, I analyze projects and data to pinpoint how systems and processes can be efficiently documented.

Document Design, 2008 - 2025. Exit Factor and 360 Admin

Skilled in document design, I create visually engaging and accessible materials using style techniques and typography to enhance user comprehension.

 

 

 

Copywriter, 2005 - 2025. Exit Factor, 360 Admin, History Maker

Talented in crafting compelling narratives, I tailor content to target audiences and drive desired actions through clear messaging.

Editing Assistant, 2024. University of Texas at Arlington

Skilled in editing assistance, I ensure clarity and cohesion by refining content, verifying accuracy, and maintaining consistency to enhance readability and impact.

My Projects

My projects showcase my expertise in transforming complex data into intuitive, user-focused experiences. With 20 years of experience in technical writing, document design, user experience, and project management, I consistently deliver solutions that engage and empower users.

Professional Reference

Technical Communication and Support Manager helping businesses succeed by offering user-centric process documentation and follow-up support.

Matthew Helwig

Global Digital Marketing Manager

Julia was a tremendous addition to our marketing and technical content creation team. She quickly integrated herself, demonstrating a remarkable ability to understand complex technical concepts and translate them into engaging content. I highly recommend her for any team.

Dr. Gyde Martin, PhD

Distinguished Senior Lecturer

It did not take me long to identify Julia Lilly as one of the best writers I have seen in over 30 years of teaching English. She can express sophisticated concepts with clarity and in a style appropriate for the intended audience, and she can deliver even under time pressure.

Marci Graber

HR Director

Julia is extraordinary in her attitude, quality and quantity of work. Her integrity and intelligence are superior. She is very talented and is the type of employee that most organizations desire to employ. I would highly recommend Julia for any position for which she applies.

Dr. Timothy Ponce

Assistant Professor - Technical Writing

Julia brings a strong understanding of how to integrate modern tools into communication strategies. Her work ethic, adaptability, and eagerness to learn new software is outstanding. I would hire her without hesitation—and, in fact, I would try to secure her talents before anyone else had the chance.

Leslie Slaughter

President

Julia and I have worked together on several projects. Julia is a good communicator and resourceful. Julia is a decisive thinker and knows what she wants done. She can instigate a project from start to finish. Julia's skill set is very strong. I would highly recommend Julia to be on your team.

Karen Shaver

Director of Marketing

Julia has a strong work ethic. She is able to assess and comprehend business needs and resolve issues quickly and professionally. She has great people relational skills, high integrity, energetic, organized, dependable and detail oriented. Performs every goal or task consistently and with success.

Jeremiah Valentine

Author, Copy Writer

Julia demonstrates strong critical thinking skills, and maintains exceptional attention to detail. Her contributions set a high standard, pushing the entire team to perform at a higher level. Julia is the kind of teammate who not only adds immediate value but also has the potential to lead any team to success.

Dona Martindale Albalancy

Senior Accountant

I enjoyed working with Julia. She was always friendly, courteous, and very professional. She was always willing and able to provide anything that I needed from her in a very thorough manner. I would work with Julia anytime and would highly recommend her to you and your team.

Susie Wiggins

Joy Mentor

I hired Julia for a half day private coaching session to help me with my Social Media Marketing. She explained everything in very clear detail, and I am now having fun experimenting with and practicing everything she has taught me. She is always helpful if I get back to her with questions.

Craig Rothe

Regional Manager

I heartily endorse Julia as an extremely trustworthy and capable person and a wonderful work ethic. She was always positive and willing to help anyone, regardless of her workload. She is also a person of the highest integrity and character and I recommend her without qualification.